Awriri Terms and Conditions

1.1 Service Description

The Awriri Platform is provided as a standardized, cloud-based software-as-a-service (SaaS) solution designed for digital reputation management, discoverability enhancement, and social media integration for healthcare professionals and enterprises.

1.2 License Grant

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the standardized features of the Platform for your professional or internal business purposes.

1.3 No Intellectual Property Transfer

This Agreement does not constitute a transfer or license of intellectual property rights beyond the limited right of use described above. Furthermore, it does not constitute the provision of access to a proprietary, private, or confidential database. All data aggregated on the Platform is derived from publicly accessible sources or provided directly by users.

1.4 Acceptable Use

You agree not to:

1. Use the Platform for any unlawful purpose or in violation of any applicable laws, including healthcare advertising regulations (e.g., Saudi Food and Drug Authority guidelines);
2. Attempt to reverse engineer, decompile, or extract the source code of the Platform;
3. Use the Platform to transmit malware, viruses, or harmful code;
4. Falsely claim a profile that does not belong to you or impersonate another healthcare professional;
5. Submit false, misleading, or fraudulent patient reviews or manipulate the reputation metrics through automated means.

2.1 Consent to Processing

By creating an account, claiming your profile, or entering into an Enterprise agreement, you explicitly, freely, and unambiguously consent to Aafyah processing your personal and professional data to create, maintain, and publish your Awriri profile. You acknowledge that Aafyah may collect data from publicly available sources (such as hospital directories, booking platforms, and social media) to populate your initial profile prior to your registration.

2.2 Account Deletion and Data Destruction

You have the right to request the permanent deletion of your profile and associated personal data from our active servers at any time. Upon verified request through your account dashboard or via email to our Data Protection Officer, Aafyah will securely destroy your records within thirty (30) days. We will retain only a minimal cryptographic hash or suppression list entry strictly necessary to prevent the automated re-creation of your profile from public sources in the future.

2.3 Cross-Border Data Transfers and Storage

Aafyah is headquartered in the United Arab Emirates. The Platform is hosted on global cloud infrastructure, primarily Amazon Web Services (AWS). You explicitly acknowledge and consent that your personal data may be transferred to, stored, and processed on servers located in the United Arab Emirates, the European Union, or other global AWS regions outside of your country of residence (including outside the Kingdom of Saudi Arabia).

2.4 Standard Contractual Clauses (SCC) Undertaking

To ensure compliance with the KSA PDPL and UAE PDPL regarding cross-border transfers, Aafyah hereby undertakes to provide an adequate level of protection for your data, equivalent to the standards required within your jurisdiction. Aafyah implements robust technical and organizational security measures, including AES-256 encryption at rest and TLS 1.3 encryption in transit, and adheres to SOC 2 Type II compliance standards.

With respect exclusively to matters concerning the processing and protection of personal data of Saudi residents, Aafyah voluntarily submits to the jurisdiction of the Competent Authority in the Kingdom of Saudi Arabia (SDAIA) and agrees to comply with any binding decisions or corrective measures issued by such authority regarding your personal data.

2.5 B2B Data Processing (Enterprise Users)

Where an Enterprise User (e.g., a hospital or clinic) utilizes the Platform to manage profiles on behalf of its affiliated doctors, the Enterprise User warrants that it has obtained all necessary consents from such doctors under applicable PDPL regulations to share their data with Aafyah and for Aafyah to process it in accordance with these Terms. In this context, the Enterprise User acts as the Data Controller and Aafyah acts as the Data Processor.

3.1 Payment of Fees

All fees for premium subscriptions or enterprise services are due as specified in your selected billing plan or Enterprise Agreement. Fees are non-refundable except as required by law.

3.2 Value Added Tax (VAT)

All fees are exclusive of Value Added Tax (VAT) unless otherwise stated.

1. UAE Customers: Subscriptions sold to customers resident in the UAE are subject to UAE VAT at the prevailing standard rate (currently 5%).
2. KSA B2B Customers: For Enterprise Users registered for VAT in Saudi Arabia, the supply is treated as an export of services from the UAE. The Reverse Charge Mechanism applies, and the KSA Enterprise User is responsible for self-accounting for KSA VAT (15%).
3. KSA B2C Customers: For individual doctors in Saudi Arabia not registered for VAT, applicable KSA VAT will be calculated and added to the subscription fee at checkout in accordance with ZATCA regulations for non-resident digital service providers.

3.3 Withholding Tax and Gross-Up Clause

All fees and charges payable by you to Aafyah under these Terms are exclusive of any applicable taxes, levies, duties, or similar governmental assessments, including withholding taxes, assessable by any local, state, provincial, federal, or foreign jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with your purchases hereunder.

If you are required by applicable law (including the laws and regulations of the Kingdom of Saudi Arabia, such as those enforced by the Zakat, Tax and Customs Authority - ZATCA) to withhold or deduct any Taxes (including Withholding Tax) from any payment due to Aafyah, you shall:

1. calculate and deduct the required amount;
2. timely remit the deducted amount to the relevant taxing authority;
3. promptly provide Aafyah with an official tax receipt or other documentation evidencing such payment; and
4. increase the amount payable to Aafyah (gross-up) such that the net amount received by Aafyah after such withholding or deduction is equal to the amount Aafyah would have received had no such withholding or deduction been required.

4.1 No Medical Advice

The Platform is a reputation management and marketing tool. It does not provide medical advice, diagnosis, or treatment. Aafyah is not responsible for the clinical decisions made by doctors using the Platform or for the outcomes of patient interactions facilitated through the Platform.

4.2 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Aafyah, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Platform; (ii) any conduct or content of any third party on the Platform; or (iii) unauthorized access, use, or alteration of your transmissions or content. In no event shall Aafyah’s aggregate liability for all claims relating to the Platform exceed the amount paid by you to Aafyah in the twelve (12) months preceding the claim.